ABOUT NAM (NATIONAL ARBITRATION AND MEDIATION)

Founded in 1992, NAM (National Arbitration and Mediation) has been recognized for its superb customer service and exceptional panel of arbitrators and mediators. For the second year in a row, NAM was named the #1 ADR firm in the United States by the 2017 National Law Journal Annual Reader Rankings Survey with NAM's mediators voted #1, 2 and 3 in the country. Additionally, 7 of NAM’s neutrals were named National Law Journal 2016 Alternative Dispute Resolution Champions, as part of a select group of only 48 nationwide. Consistent with being the nation’s premier ADR provider, NAM was ranked as the #1 ADR firm by The New York Law Journal for the last six years, and its neutrals comprise 9 of the Top 10 Mediators and 8 of the Top 10 Arbitrators. NAM’s panel members are consistently rated among the very best neutrals in the country.

NAM is often an indispensable resource for parties seeking cost-effective alternatives to expensive and often time-consuming litigation. NAM-administered ADR programs afford clients effective ADR processes and an outstanding roster. More than 75% of NAM-administered mediations result in the settlement of all outstanding issues.

Over the course of any twelve-month period, NAM's clientele is so diverse, that no one entity represents more than 2% of NAM's revenues. As such, parties can rely on the fairness, integrity and transparency of a NAM-administered initiative.

NAM's ADR services include, but are not limited to, Arbitration, Mediation, Online and Offline Case Management, Trial Preparation Services, Mock Jury Trials, Dispute Resolution Training, Videoconferencing and myADR, the company's patented risk management system.

A RENOWNED ROSTER

NAM's Neutral Management Team identifies and recruits only those individuals with exceptional credentials and outstanding reputations. Today, our roster consists of nearly 2,500 top-tier former judges and practicing specialists that are knowledgeable, fair and offer efficiencies through the provision of ADR services. Our panelists offer all forms of alternative dispute resolution, with subject-matter expertise in a wide array of practice areas. Neutrals are available throughout the country and can hear matters in all major cities throughout the United States and around the world.

EXCEPTIONAL CASE ADMINISTRATION

With respect to case management, NAM has established a national reputation as one of the preeminent ADR administrators in the industry. More than 50% of NAM's staff has been employed with the company for more than 10 years. Our Case Managers have significant experience in administering matters encompassing a variety of legal practice areas. They work closely with our clients to ensure that the proper neutral is assigned to the specific case at hand. Case Managers carefully oversee the administration of each matter, ensuring that cases are resolved in a timely, efficient and diligent manner.

ADVANCED TECHNOLOGICAL INFRASTRUCTURE

The NAM internal case management system is unique as it enables the company to efficiently process cases in a uniform and quality-controlled manner. NAM’s technology platforms and processes are proprietary to NAM, and were designed with the highest standards of information integrity and transparency.

myADR NAM also provides clients with the myADR Browser-based client "portal" and Mobile app, which provides instant access to the status of all of their alternative dispute resolution cases with NAM. Clients can electronically sign ADR contracts, instantly receive case decisions and post-mediation agreements, view their schedule of upcoming hearings, and review the status of all pending cases. myADR gives NAM clients access to all roster and hearing officer profiles and the capability to submit new cases.

In addition, video-conferencing technology is available at NAM offices and conference facilities to allow parties at different locations to remotely resolve disputes.

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