CRUISE LINE DISPUTE PROGRAMS

I. PASSENGER DISPUTES PURSUANT TO THE PASSENGER-TICKET CONTRACT

Each year, thousands of travelers choose to vacation on cruise lines. Most passengers have a positive experience. However, on occasion, unforeseen issues may arise. In order to resolve any problems quickly and efficiently, binding arbitration is used to resolve claims that are associated with the cruise or that arise out of the Passage/Ticket Contract. NAM is the arbitration administrator for Carnival Cruise Lines, Norwegian Cruise Lines, Princess Cruise Lines, Royal Caribbean Cruise Lines and Regent Seven Seas Cruise Lines.

NAM affords disputing parties cost-efficient access to some of the most highly qualified and respected Hearing Officers throughout the country. Claims are reviewed and decided by independent, experienced and neutral arbitrators. NAM's Comprehensive Dispute Resolution Rules and Procedures provide a sensible and expedient process so that issues will be resolved in a timely fashion.

Click below for printable versions of the following documents:

NAM's Comprehensive Rules and Procedures Download PDF  
NAM's Comprehensive Fees and Costs Download PDF  
Demand for Arbitration Form Download PDF
Carnival Cruise Lines' Ticket Contract Download PDF  
Norwegian Cruise Lines Ticket Contract Download PDF  
Princess Cruise Lines Passage Contract Download PDF  
Regent Seven Seas Cruise Lines Ticket Contract Download PDF  
Royal Caribbean Cruise Lines Ticket Contract Download PDF  

PLEASE NOTE: Claims involving emotional or bodily injury, illness to or death of any Passenger whatsoever arising out of or relating to the Passage Contract are not subject to the arbitration provision and shall be litigated before a court of competent jurisdiction.

II. SEAFARER/CREW-MEMBER EMPLOYMENT DISPUTES

NAM's Comprehensive Dispute Resolution Rules and Procedures as adapted for Seafarer/Crew-Member Employment Arbitrations (the “Seafarer Rules”) detail each step of the arbitration process for employment-related disputes between a seafarer/crew-member and a cruise line/ship owner.

The Seafarer Rules are to be used when employment-related dispute resolution provisions/programs have been established pursuant to a written employment agreement between a seafarer/crew-member and a cruise line/ship owner and such agreement contains a provision for the arbitration of disputes/claims.

These Rules have been specifically designed to fairly and efficiently resolve such disputes. Of paramount importance is that our procedures insure the integrity and neutrality of the dispute resolution forum for all parties.

Click below for printable versions of the following documents:

Comprehensive Dispute Resolution Rules and Procedures as adapted for Seafarer/Crew-Member-Employment Arbitrations Download PDF  
Demand for Arbitration Form Download PDF  

For further information about either of these programs, please contact the Cruise Line Dispute Administrator at NAM, via telephone at (800) 358-2550, Ext. 128, or online using the following link:

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