CRUISE LINE DISPUTES
Each year, thousands of travelers choose to vacation on cruise lines. Most passengers have a
positive experience. However, on occasion, unforeseen issues may arise. In order to resolve any problems quickly and efficiently, binding arbitration is used to resolve claims that are associated with the cruise or that arise out of the Passage/Ticket Contract. National Arbitration and Mediation, Inc. (NAM) is the official arbitration administrator for both Carnival Cruise Lines, Princess Cruise Lines and Norwegian Cruise Lines.
NAM affords disputing parties cost-efficient access to some of the most highly qualified and
respected Hearing Officers throughout the country. Claims are reviewed and decided by
independent, experienced and neutral arbitrators. NAM's Comprehensive Dispute Resolution
Rules and Procedures provide a sensible and expedient process so that issues will be resolved
in a timely fashion.
Click below for printable versions of the following documents:
For further information about this program, please contact the Cruise Line Dispute Administrator
at NAM, via telephone at (800) 358-2550, Ext. 128, or online using the
following link:
PLEASE NOTE: Claims involving emotional or bodily injury, illness to or death of any
Passenger whatsoever arising out of or relating to the Passage Contract are not subject to
the arbitration provision and shall be litigated before a court of competent jurisdiction.
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