ADVANCED TECHNOLOGICAL INFRASTRUCTURE
The NAM internal case management system is unique as it enables the company to efficiently process cases in a uniform and quality-controlled manner. NAM’s technology platforms and processes are proprietary to NAM, and were designed with the highest standards of information integrity and transparency.
NAM also provides clients with the myADR Browser-based client “portal” and mobile app, which provides instant access to the status of all of their alternative dispute resolution cases with NAM. Clients can electronically sign ADR contracts, instantly receive case decisions and post-mediation agreements, view their schedule of upcoming hearings, and review the status of all pending cases. myADR gives NAM clients access to all roster and hearing officer profiles and the capability to submit new cases.
In addition, video-conferencing technology is available at NAM offices and conference facilities to allow parties at different locations to resolve disputes and may also be used for training purposes.