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LAWLINE CLE: DEALING WITH THE DIFFICULT CLIENT DURING THE MEDIATION PROCESS

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LAWLINE CLE: DEALING WITH THE DIFFICULT CLIENT DURING THE MEDIATION PROCESS

Join NAM (National Arbitration and Mediation) neutral, Honorable John P. DiBlasi (Ret.), in a pre-recorded Lawline seminar, entitled Dealing with the Difficult Client During the Mediation Process.

There is rarely such a thing as an “under-control” client and as such, all clients are emotionally invested in their case.  The goal of this course is to help manage your relationship with the client through proper preparation during the mediation process.

The lecture will include the following:

    • Preparing the Client for the Mediation and a Manage Client Expectations
    • Effectively Engaging in the Joint Session
    • Appropriately Utilizing the Break-Out Sessions
    • Utilizing The Negotiation Process to Gain Client Compromise
    • Using the Mediator to Gain the Client's Acceptance and Work With the Client to Help Close the Deal
    • Ensure the Client's Commitment to the Settlement
    • Handle the Client's Disappointment if the Case Does Not Settle

The Hon. John P. DiBlasi (Ret.) is the former presiding Justice of the Commercial Division of the Supreme Court of the State of New York. He has arbitrated and mediated more than 3,000 cases with an ADR practice that focuses on resolving commercial, international, finance, employment, entertainment, land use, and professional malpractice matters. In 2024, Judge DiBlasi was ranked a Top Three Mediator in the United States by the National Law Journal “Best Of” survey for the eleventh straight year. He was also voted the #1 Mediator in the country by the Corporate Counsel Best Of Survey and he was named a National Law Journal Alternative Dispute Resolution Champion, as part of a select group of only 46 nationwide. Further, Judge DiBlasi was once again voted a Top Ten Mediator in the New York Law Journal “Best Of” survey, his fourteenth recognition as of 2024. Judge DiBlasi holds an AV Preeminent Peer Rating from Martindale-Hubbell in both Alternative Dispute Resolution and Litigation – a distinction given only to those who possess the highest ethical standards and professional ability. Judge DiBlasi is available to arbitrate and mediate cases throughout the United States.

For any questions or comments, please contact Jacqueline I. Silvey, Esq. / NAM General Counsel, via email at jsilvey@namadr.com or at 646-737-1414 ext. 128.

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Date Recorded: September 4, 2014