LAWLINE CLE: DEALING WITH THE DIFFICULT CLIENT DURING THE MEDIATION PROCESS

LAWLINE CLE: DEALING WITH THE DIFFICULT CLIENT DURING THE MEDIATION PROCESS

Join NAM (National Arbitration and Mediation) neutral, Honorable John P. DiBlasi (Ret.), in a pre-recorded Lawline seminar, entitled Dealing with the Difficult Client During the Mediation Process.

There is rarely such a thing as an “under-control” client and as such, all clients are emotionally invested in their case.  The goal of this course is to help manage your relationship with the client through proper preparation during the mediation process.

The lecture will include the following:

    • Preparing the Client for the Mediation and a Manage Client Expectations
    • Effectively Engaging in the Joint Session
    • Appropriately Utilizing the Break-Out Sessions
    • Utilizing The Negotiation Process to Gain Client Compromise
    • Using the Mediator to Gain the Client’s Acceptance and Work With the Client to Help Close the Deal
    • Ensure the Client’s Commitment to the Settlement
    • Handle the Client’s Disappointment if the Case Does Not Settle

Honorable John P. DiBlasi (Ret.), is the former presiding Justice of the Commercial Division of the Supreme Court of the State of New York. For four consecutive years, he was voted the #1 Mediator in the United States in the National Law Journal Annual Reader Rankings Survey and was voted the #1 Mediator by the 2018 Corporate Counsel Best of Survey. For the third year in a row, he was named a National Law Journal 2018 Alternative Dispute Resolution Champion, as part of a select group of only 46 nationwide. He was also voted, in 2017, one of the Top 10 Mediators in the New York Law Journal Reader Rankings Survey for the eighth straight year. Judge DiBlasi has arbitrated and mediated over 3,000 cases and his ADR practice centers on resolving Commercial, International, Finance, Employment, Entertainment, Land Use, and Professional Malpractice matters.

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Date Recorded: September 4, 2014