Over the past two months NAM has supplemented its administrative and case management staff by 22%. With a significant increase in both case filings and the number of national and multi-state dispute resolution initiatives, these new hires were seen as a welcomed and necessary addition.
Roy Israel, President and CEO of NAM stated, “it is fundamental to our customer-service driven philosophy to supplement the current staff in Garden City with well-qualified and experienced new hires. In order for the company to maintain a consistent level of premium case management services, we need to manage growth effectively. Our plan going forward is to periodically increase our staff when needed. This will allow our management to effectively train new hires and familiarize them with the NAM approach.”