Consumer Clause Registry Terms and Conditions


Businesses may submit their consumer arbitration clauses/agreements to NAM to be included in NAM’s Registry. As part of the process, NAM will make a determination as to whether or not NAM deems such arbitration clause/agreement to be in compliance with NAM’s Minimum Standards for Procedural Fairness for Consumer and Employment/Workplace Arbitrations. If so, the arbitration clause/agreement will be included in NAM’s Registry. Information in the Registry is updated periodically and is subject to change at any time.

Please also note the following important information in connection with the Registry:

  • This Registry only contains information about organizations in connection with consumer arbitrations and does not contain information about organizations that may have arbitration clauses/agreements that are not considered by NAM to be consumer arbitration clauses/agreements.
  • NAM’s review of a consumer arbitration clause/agreement and its determination of whether or not to administer arbitrations pursuant to that clause/agreement is only an administrative determination by NAM and cannot be relied upon or construed as a legal opinion or advice regarding the enforceability of the arbitration clause/agreement. NAM does not provide legal advice and parties should consult with an attorney in connection with any issues arising out of or relating to a particular arbitration clause/agreement.
  • A reference to a business in the Registry does not constitute or imply any endorsement by NAM of the business in any way.
  • The Registry is optional and only provides information about organizations that have provided their arbitration clause/agreement for review by NAM. NAM estimates that there are a large number of organizations that have written NAM into their consumer arbitration clauses/agreements, but which have not submitted those clauses/agreements for inclusion in the Registry.
  • Given that the submission of consumer arbitration clauses/agreements for inclusion in the Registry is optional, NAM may administer arbitrations pursuant to arbitration clauses/agreements that are not listed in the Registry. Notwithstanding the optional nature of the Registry, all consumer arbitration clauses are reviewed for compliance with NAM’s Minimum Standards for Procedural Fairness for Consumer and Employment/Workplace Arbitrations before NAM determines that it will administer such applicable consumer dispute(s) in accordance with the terms of the applicable arbitration clause.
  • There will be an annual fee of $500 (payable in advance and renewed annually) for each clause listed in the Registry.

While NAM strives to make information in the Registry as timely and accurate as possible, NAM makes no claims, promises, or guarantees about the accuracy, completeness or adequacy of the contents of the Registry and expressly disclaims liability for errors and omissions in the contents of the Registry. Further inquiries regarding this notice or the information in this section can be directed to NAM’s commercial department via e-mail to commercial@namadr.com.

For access to the Consumer Clause Registry, please fill out the form below:
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